Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains when and how refunds are issued for purchases made on Intervio (intervio.net). It applies to all paid plans and credit purchases. It should be read together with our Terms of Service.

2. Free Starter Access

3. Eligibility for a Refund

If you have purchased a paid plan, you may request a refund within 7 days of the purchase date, provided that:

• The refund is requested within 7 days of the original payment
• You have not consumed more than one paid session from that plan
• The purchase was made directly on intervio.net and not through a third-party reseller
• You can provide the payment reference or transaction ID

4. Cancellation

You can cancel a recurring subscription at any time from your dashboard under Settings → Subscription. When you cancel:

• Your plan remains active until the end of the current billing period
• You will not be charged again after cancellation
• Any unused sessions in the current period remain available until that period ends

5. Failed or Interrupted Sessions

6. How to Request a Refund

Email us with the subject line “Refund Request” and include the following details:

• The email address on your Intervio account
• Your payment reference or transaction ID
• The date of purchase
• A short description of the reason for your request

We aim to acknowledge every request within 2 business days.

7. Processing Time & Method

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider. We do not charge a processing fee for approved refunds.

8. Non-Refundable Cases

We are unable to issue refunds in the following situations:

• Requests made more than 7 days after purchase
• Plans where more than one paid session has already been consumed
• Accounts suspended or terminated for violating our Terms of Service
• Dissatisfaction with an interview score, feedback, or the outcome of a real job application
• Failure of your own device, browser, microphone, or internet connection

9. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer — in most cases we can resolve the issue directly and faster. Accounts with an open, unresolved chargeback may be suspended while the dispute is investigated.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in the “Last updated” date above. The policy in force at the time of your purchase applies to that purchase.

11. Contact